How To Place An Order Or Ask For A Quote
Placing your order is very easy! Here is how it works:
1. Making an enquiry.
Please, fill out the Cake Request Form describing your cake or cupcakes (for example the flavour, number of people it would need to feed and style/theme) and we will estimate the price; alternatively, you can give us your budget and see what we can offer.
We will then get back to you as soon as possible (usually within 48 hours) with your quote. For requests of a more urgent nature, please call 07831197424 or alternatively, please feel free to leave a message via WhatsApp.
2. Receiving an invoice.
Once we agree on a cake design and budget, we will finalize your request and send you a detailed invoice.
3. Make a security deposit.
To finalize your order, a non-refundable minimum security deposit of 50% would be required to confirm your order. The deposit amount will be indicated in your invoice. Please note that due to the high demand of bespoke cake orders and the fact that we are a small business, we are only able to accept a certain number of cakes per day, so work on a first come first serve basis, therefore your order can only be confirmed once your deposit is paid.
4. Once we receive your deposit, we will update your invoice and notify you via either email or WhatsApp.
Pick up your cake on the assigned date or ask for delivery and pay the remaining balance once you receive your finished cake.
Rush Orders are welcome, too! Please, note: all rush orders are subject to an opening in the schedule and pre-ordered cakes always take priority. For requests of a more urgent nature, please call 07831197424 or alternatively, please feel free to leave a message via WhatsApp.
Services and Deposits
A Minimum of Two Weeks Advance Notice is required for ALL Bespoke Orders. Please, also note that in order to reserve your date, a non-refundable security deposit must be left. We cannot guarantee the availability before you make your reservation. When you are ready to place your cake / cupcakes order, a non-refundable order deposit of 50% of the order total price is required to be made within a 72 hour period in order to guarantee your date availability. The remaining balance is to be paid upon delivery or collection of your cake, or no later than 14 days before the event for wedding cakes and dessert tables. Cake delivery and collections cannot be guaranteed for payments made after this period.
Due to the fact that every cake is planned and scheduled in advance, bespoke order deposits are non-refundable. When you place your order for a certain date, there are a very limited number of cake orders, if any, that can be planned around it, therefore if you cancel, we (the cake designers/bakers) are refusing other customers and losing a sale.
Your cake equipment refundable security deposit, if any, will be reflected on your invoice and is 100% refundable upon return of the mentioned equipment. The equipment must be returned no later than 7 days after the cake delivery date and be in the same functional/physical/cosmetic condition it was given to you (the customer)). If any rented items are not returned within the 7 day period from your order delivery date or if they are damaged, they are considered being bought by you (the customer) and no refund will be issued; further charges may be levied upon you to cover the cost of replacement equipment.
If you (the customer) make a cake equipment refundable security deposit and decide to cancel your order, this deposit might be fully or partially refunded (depending on the situation) if by the time of the order cancelation no special order, third party loan arrangement or purchase of mentioned equipment was made by NBB (the cake designers/bakers).
Please note that we cannot guarantee a nut/peanut-free environment for our cakes, though we work to the best of our ability.