Terms and Conditions
1. Making an Enquiry
Please, fill out the Cake Request Form describing your cake or cupcakes (for example the flavour, number of people it would need to feed and style/theme) and we will estimate the price; alternatively, you can give us your budget and see what we can offer.
We will then get back to you as soon as possible (usually within 72 business hours) with your quote. For requests of a more urgent nature, please contact us via WhatsApp on 07831197424 or alternatively.
2. Receiving an Invoice
Once we agree on a cake design and budget, we will finalize your request and send you a detailed invoice. Please note that a 50% deposit is required for wedding cakes, with full payment required to secure all other orders within 48 hours of your invoice being sent. Unforotunetly, orders that have not been confirmed with a payment within 48 hours, will be automatically cancelled.
3. Non-refundable Deposit
Please note that due to the high demand of bespoke cake orders and the fact that we are a small business, we are only able to accept a certain number of cakes per day, so work on a first come first serve basis, therefore by confirming your order you agree to the submission of a 50% non-refundable deposit.
4. Confirmation, Changes and Cancellation
Once we receive your payment, we will update your invoice accordingly and notify you via either email or WhatsApp.
We will do our best to accommodate changes made 7 business days before your due date. However, last minute changes may incur extra charges.
Please note that if for some reason you are required to cancel your order, a refund will be issued, minus the 50% deposit and cost of money already spent on supplies. No refund will be issued for orders cancelled within 7 business days of the due date. No refund will be issued for orders already created.
If postponement is required, we will do our best to accommodate the new date (depending on availability) if notified at least 7 business days before due date of order.
In all cases the 50% deposit is non-refundable.
A one hour collection/delivery slot will be arranged with you prior to the due date of your order, which can also be found on you invoice.
You will then be contacted via WhatsApp on your due date to notify you of the completion of your order, along with the full address (which can also be found on your invoice).
We are currently operating a contactless collection system, which requires you contacting us once outside and we will happily bring your order to your car for you.
6. Last Minute Orders
Last minute orders are welcome, too! However, please note that all rush orders are subject to an opening in the schedule and pre-ordered cakes will always take priority. For requests of a more urgent nature, please contact us via WhatsApp on 07831197424 or alternatively, please feel free to give us a call and we will try our best to accommodate your requirements.
Please note that we cannot guarantee a nut-free environment, though we work to the best of our ability.
By using this website or by downloading any material from it or by ordering any product from Nikki's Bountiful Bakery (NBB) you are agreeing to the Terms and Conditions detailed below.
Unless otherwise stated, all content contained within this website is copyright to NBB or has been licensed to NBB by the right owners. No part of the website may be reprinted or used elsewhere in any form without prior permission from Nikki's Bountiful Bakery.
Nikki's Bountiful Bakery ensures that we comply with copyright law. If you believe that materials contained on the website may infringe this, please contact us using our Contact Form.
Nikki's Bountiful Bakery reserves the right to change the content of the website at any time.
The content is the responsibility of individuals/departments across NBB so that although every attempt will be made to keep it up to date, NBB cannot be held liable for it.
The purpose of the NBB website is to provide general information to those wishing to find out about, and order, our products but should not be used exclusively in any personal decisions such as choosing to buy our products or not; to verify information before acting on it, please use our contact us page or any contact details available on our specific web pages.
NBB ensures that all information included on our web pages is up to date and accurate. However cases may arise where we are unable to update content as quickly as we may need. When this does occur we will take every reasonable step to deliver accurate information as quickly as possible.
NBB accepts no responsibility for any loss or damage that may arise from reliance on information or advice contained on this website.
To help provide users with information that will be relevant to them, we occasionally link to external websites. We accept no liability on the content and information included on these sites as we have no control over how they may change this information. We also do not accept liability from any sites which may link to us as again this is beyond our control.
Nikki's Bountiful Bakery is a company limited by guarantee registered in England and Wales. The following details apply to Nikki's Bountiful Bakery: Company number 08710801; Registered office and trading address - 29 Turners Place, Holmer Green, Buckinghamshire, HP15 6RJ; VAT number.